Refund & Returns Policy

Last updated: 1 june 2026

This Refund & Returns Policy explains how returns, refunds and replacements work for Saltee orders.

Saltee products are printed to order by our fulfilment partner, Printful. We want you to be happy with your order, but we also ask customers to check product details, sizes and delivery information carefully before buying.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, misprinted or incorrect, please contact us within 30 days of receiving your order.

Please email:

customer-service@salteestyle.com

Include:

  • Your order number

  • A description of the problem

  • Clear photos showing the issue

  • Photos of the packaging, if the parcel arrived damaged

If the item is faulty, damaged, misprinted or incorrect, we will arrange a replacement or refund.

Your statutory rights are not affected.

Change-of-mind returns

If you change your mind, you may contact us within 14 days of receiving your order to request a return.

After telling us you want to return the item, you then have another 14 days to send it back.

To be eligible for a change-of-mind return, the item must be:

  • Unworn

  • Unwashed

  • Unused

  • In a resaleable condition

  • Returned with any original labels or packaging where possible

You do not need to give a reason for a change-of-mind return.

Wrong size ordered

Please check the size guide carefully before placing your order.

If you order the wrong size, this is treated as a change-of-mind return rather than a faulty item.

You may return the item under our change-of-mind returns process, provided it is unworn, unwashed, unused and in a resaleable condition.

Return postage

For change-of-mind returns, you are responsible for the cost of returning the item to us.

We recommend using a tracked postal service and keeping proof of postage.

If the item is faulty, damaged, misprinted or incorrect, we will cover the reasonable cost of return postage where a return is required, or we may arrange a replacement without needing the original item returned.

Refunds

Once we receive the returned item, or proof that it has been sent back, we will process your refund as soon as possible.

Refunds will be made to the original payment method.

We may reduce the refund if the item has been used, damaged, washed, worn more than necessary to check the fit, or returned in a condition that affects its resale value.

As delivery is free on Saltee orders, there is no separate standard delivery charge to refund.

Personalised or custom items

If we offer personalised or custom-made products in future, these may not be eligible for change-of-mind returns unless they are faulty, damaged, misprinted or incorrect.

This does not affect your statutory rights.

Items we cannot accept back

We cannot accept returns where:

  • The item has been worn, washed or used

  • The item has been damaged after delivery

  • The item is not in a resaleable condition

  • The return was requested outside the return period

  • The item was personalised or custom-made, unless faulty

How to start a return

To request a return, email us at:

return@salteestyle.com

Please include:

  • Your name

  • Order number

  • The item you want to return

  • The reason for return, if the item is faulty, damaged or incorrect

  • Photos, if there is a fault, print issue or delivery damage

Please do not send items back before contacting us. We will confirm the return address on the packaging.

Contact us

For any refund or return questions, contact:

return@salteestyle.com